Delete your account and your data.
This page is for anyone who has used the Doppel app and wants their account and personal data removed. Deletion is free, you do not need to give a reason, and you do not need the app installed to ask for it.
Option 1: in the app
- Open Doppel and go to Profile.
- Tap Settings, then Delete account.
- Confirm. Your account is closed immediately and your data is deleted as described below.
Option 2: by email, without the app
Send an email to hello@getdoppel.app with the subject line "Delete my account", from the email address you registered with. If you no longer have access to that address, tell us the address you used and we will ask you one or two questions to confirm the account is yours.
We confirm by reply, and we complete the deletion within 30 days of receiving your request. You can also post a request to Doppel Ltd, 1 Park Drive, London E14 9BB.
What gets deleted
Everything tied to you: your account and sign-in details, your profile and photos, the taste profile built from your feed data, any raw feed file still awaiting processing, your matches, likes, messages, settings, device tokens and support history. If you connected TikTok, we also revoke our access on our side; you can additionally remove Doppel from TikTok's own connected-apps settings.
What we keep, and for how long
- Copies in encrypted backups are overwritten on their normal cycle, within 90 days.
- If your account was the subject of a safety report or enforcement action, we keep a minimal record (the report, the action taken and a hashed identifier) for up to 12 months so that the rules still work for other members.
- Outcome signals used to measure whether matching works are kept only in pseudonymised form, with nothing that identifies you.
- Anything the law obliges us to keep, such as a record that we reported illegal content to the authorities.
Full detail is in section 11 of our Privacy Policy.
Deleting only part of your data
You do not have to delete your whole account to take back control of your feed data:
- Disconnect TikTok or delete your feed data in Settings. Your taste profile is removed and matching pauses until you connect again.
- Switch off sensitive categories in Settings. Those parts of your taste profile are removed straight away.
- Remove photos, prompts or profile fields at any time from your profile.
Any of these can also be requested by email at hello@getdoppel.app.
Questions
Email hello@getdoppel.app. We answer within two working days.